Complaints Policy – Alaa Al Jasmi Law Firm & Legal Consultations
Law firm complaints policy in Ajman: how to submit a legal complaint and client rights — covering Ajman, Sharjah, and Dubai.
Our Commitment
At Alaa Al Jasmi Law Firm we are committed to listening to our clients and handling their complaints with seriousness and professionalism to ensure the highest levels of satisfaction and trust.
How to Submit a Complaint
- Clients can submit a complaint via the online form on this page.
- Complaints can also be sent by email: info@ajmanlawyer.ae
- Or by calling directly: +971 54 554 2070
Complaint Form
Response Time
- We acknowledge receipt within two working days and aim for a substantive reply within 5 working days.
- For complex complaints, clients will be notified of the additional time required.
Confidentiality
- All complaints are treated with full confidentiality and are not shared with third parties unless legally required.
- Submitting a complaint through this form does not suspend statutory or court deadlines unless agreed in writing.
Processing Steps
- Complaint received and logged into the system.
- Review by the responsible legal consultant.
- Contact with the client to clarify details.
- Provide the appropriate solution or action.
Client Rights
- Clients have the right to track the status of their complaint at any time.
- They have the right to object to the proposed solution and request further review.
- Abusive complaints or those lacking essential details may not be processed. Contact: info@ajmanlawyer.ae.